Hugo Casino Review

Hugo Casino launched in 2023 and is owned and operated by the reliable GBL Solutions N.V., a well-established casino group that operates other popular casinos like Rolling Slots and Wild Tokyo. It holds a valid licence issued by the Curacao Gaming Control Board and follows the latest security protocols and safeguards. The main attraction is the bonuses, starting with the exclusive welcome offer of up to NZ$6,850 and 275 free spins, available through the first three deposits at Hugo Casino. Other promotions include a weekly cashback and several reload bonuses. Combined with the massive library of 12,000+ games from 125+ software providers, it makes for a truly compelling package. Check out this detailed Hugo Casino review to find out more about this casino and see how it compares to other new NZ casinos.

Hugo Casino’s Welcome Bonus: What I Think About It

The Hugo Casino welcome bonus is a package consisting of three deposit matches for the first three deposits made. Each stage of the bonus offers:

• 1st Deposit Bonus – 100% up to NZ$6,000 and 100 Free Spins (minimum deposit A$40 for bonus and A$90 for free spins)
• 2nd Deposit Bonus – 75% up to NZ$250 and 75 Free Spins (minimum deposit A$40 for bonus and A$90 for free spins)
• 3rd Deposit Bonus – 50% up to NZ$600 and 100 Free Spins (minimum deposit A$60 for bonus and A$90 for free spins)

The bonus for the first deposit is much larger than the second and third deposit bonuses, so it’s the best value offer here. However, you need a deposit of at least NZ$40 to activate the bonus money, or a deposit of NZ$90 or more if you also want to claim the free spins (distributed in batches of 25 for 4 consecutive days).

The same rule applies to the other parts of the bonus, and you need a minimum deposit of NZ$60 to activate the third deposit match. All bonus parts come with 45x wagering requirements, which is pretty steep, especially when considering that you only get 7 days to clear them.

Besides the standard welcome bonus, there’s a VIP welcome bonus that offers a 50% deposit match of up to NZ$900 and 200 free spins if you deposit NZ$900 or more on your first deposit.

Do I Need a Bonus Code to Claim the Offer?

No, you don’t need a bonus code to claim the welcome package. All you need to do is opt in, and the bonus will be credited automatically.

Are Hugo Casino’s Welcome Bonus Terms and Conditions Fair?

All parts of the welcome bonus, including the deposit match bonus credits and 275 free spins, come with 45x wagering requirements, which is a bit higher than average, but it’s not a deal breaker. However, you only get 7 days to clear them, which some may find harder to clear within that timeframe.

Does Hugo Casino Offer a No Deposit Bonus?

Hugo Casino doesn’t offer a traditional no-deposit bonus, but the Treasure Hunt and Achievements sections offer coins for completing missions. For example, logging in daily, which can later be exchanged for free spins or bonus credits at the shop, so it technically works as a no-deposit bonus.

Hugo Casino Bonus Offers for Existing Players

The welcome bonus is just the start at Hugo Casino. The promotional page offers several reload offers and weekly cashback that are all available for existing users.

Does Hugo Casino Have a VIP Programme?

Hugo Casino has a Loyalty Club. It has 15 levels, and the perks improve with each level, with VIP benefits from level 3. Besides the lump free spins you get after reaching a new level (topping at 1,000 free spins for reaching level 15), you get an increased monthly withdrawal limit, access to daily tournaments, exclusive bonuses, and a VIP concierge (from Gold Tier/Level 3 onwards).

Excellent Variety 10,000+ Slots

Every slot type imaginable is here, including Megaways, clusters, Bonus Buy titles, classic 3-reel games, volatile max win slots, branded games, and everything in between. The downside is that the filtering options are mediocre at best. With so many slots, navigating the library is a real challenge because the only menus are Bonus Buy, Popular, and Drops and Wins. At least the selection itself is enormous, and some of the highlights include Bow of Artemis by Pragmatic Play, Pegasus Cash Spree by Games Global, and Jelly Hunter by Swinntt.

200+ Table Games, But No Dedicated Section

There are around 200 RNG table games, but good luck finding them. Hugo Casino does not have a dedicated table games section, so the search bar is your best option. Once you dig through the results, you’ll find hundreds of blackjack, roulette, baccarat, and video poker variations, but the lack of a dedicated section makes it difficult to locate them all. Some top picks here are Jacks or Better by Playtech, Roulette by Habanero, and Blackjack by Relax Gaming.

300+ Instant Win, Crash, and Other Games

Hugo Casino has a dedicated Crash section that groups all non-slot, non-table games. This includes Crash titles, Plinko, Mines, scratchcards, fish shooters, and other instant-win games. There are more than 300 games here, with standouts like Chicken Road 2.0 by InAndOut, 8Bit Plinko, and Mines by TaDa Gaming.

1,000+ Live Casino Games to Try

Hugo Casino has one of the strongest live dealer lobbies in NZ, with over 1,000 games available. Evolution and Pragmatic Play Live provide the majority of the content, and you will find everything from classic blackjack, roulette, and baccarat tables to popular game shows like Crazy Time and Wheel of Fortune, but without separate categories for different game types.

Can I Place a Sports Bet at Hugo Casino?

Hugo Casino is a casino-only platform, so it doesn’t offer sports betting. We suggest other platforms that offer sports betting, so feel free to check them out.

Testing Hugo Casino on My Phone: Smooth Gameplay With a Handy PWA App

There is no native Hugo Casino app, but you can install a PWA version on both Android and iOS. It’s more of a shortcut to open the mobile version of the site.

The good news is that this isn’t a drawback. The casino runs very well on mobile, and the website includes every feature you get on desktop. All games load quickly, and all the account features, like payments and bonuses, work seamlessly. Navigating the library is a bit messy because of the limited filters, but the same happens on desktop. I tested dozens of games, and they all played smoothly. Live casino games run without lag or delays, but like most sites, they feel a bit crowded on smaller screens.

All You Need to Know About Depositing and Withdrawing at Hugo Casino

Topping Up Your Hugo Casino Account: What You Need to Know

Hugo Casino works with fiat and cryptocurrencies. The available payment methods list offers cards, e-wallets, and cryptocurrencies.

Deposits start at NZ$20 via Paysafecard and Neosurf, but the minimum deposit you can make with crypto is NZ$90, a bit higher than usual. All deposits are instant, and there are no deposit fees regardless of the method you choose.

Withdrawing Your Winnings from Hugo Casino

Hugo offers 18 withdrawal methods, most of which are cryptocurrencies. The fiat options are bank transfers, Skrill, Neteller, MiFinity, and Paysafecard (via their digital wallet system). Withdrawals start at NZ$40 for the e-wallet options, NZ$100 for the cryptocurrencies, and NZ$200 for bank transfers, while the maximum withdrawal is capped at NZ$1,000 per withdrawal for all methods. KYC verification is mandatory before you can request a withdrawal. The process typically takes up to 2 days, so it’s best to do it after registration. There are no fees with any of the withdrawal options. As usual, cryptos are the fastest, followed by e-wallets, and bank transfers are the slowest option.

My Experience Withdrawing Winnings at Hugo Casino

To test the Hugo Casino withdrawal process, I used the MiFinity e-wallet. My deposit was instant, and I sent in all the required verification documents immediately after depositing to avoid delays later.

The verification process went smoothly. I requested a withdrawal on Saturday. However, as I didn’t receive any information about my deposit, I went through the T&Cs and realised that Hugo Casino processes withdrawals from Monday to Friday only.

Also, the maximum withdrawal per day (and per transaction) is just NZ$1,000, while the monthly withdrawal limit is NZ$30,000 until you reach the higher VIP levels.

My Experience With Hugo Casino’s Customer Support: Fast and Easy to Reach

My live chat experience with Hugo Casino’s support team went surprisingly well. I opened the help icon and connected to a real agent instantly. The agent knew what they were doing and sorted my questions quickly. Plus, they’re available 24/7.

I also tested their email support at [email protected] and got a reply the next day, which is fine but noticeably slower than chat. The FAQ page is useful for basics, but live chat is the clear winner.

• Email: [email protected]
• Live Chat: Yes, 24/7
• Others: FAQ page

Trustworthiness of Hugo Casino

Hugo Casino is operated by GBL Solutions N. V., a licensed company that runs other international casino brands, with a clean, verifiable track record. I did not come across any major complaints or warning signs while checking the operator.

The Responsible Gambling section is available in the Account section, where you can find the available tools, including deposit limits, session limits, self-exclusion through customer support, and links to external support organisations for players who need assistance.

Licence and Security – Is Hugo Casino Safe and Legit?

Hugo Casino operates under a valid licence issued by the Curacao Gaming Control Board (licence no. OGL/2024/589/0556). The site uses standard security measures like SSL encryption and optional 2FA to protect player accounts.

During my testing, everything worked smoothly, including deposits, bonus activation, and withdrawals, without security or payment issues.

Why I Rated Hugo Casino 4.1?

I rated Hugo Casino a 4.1 out of 5 because it does almost everything right. It’s safe and reliable, the platform runs well, and the payment process is smooth. It offers a huge range of games, good mobile performance, and the overall experience is great.

There are a few questionable decisions that hold it back from a higher score, such as the 45x wagering requirement and the relatively low daily withdrawal limit. These aren’t dealbreakers, but are noticeable.

Still, Hugo Casino remains a generally good option for Kiwi players seeking a massive game selection and a dependable experience.

Hugo Casino’s Reputation – What Do The Reviews Say?

Hugo Casino has already attracted attention from major review platforms. Casino Guru gave it an 8.6 out of 10, which is one of the highest ratings I have seen. AskGamblers scored it 6.8, noting areas for improvement like the low withdrawal limits.

Based on my experience, my rating lands somewhere in the middle. Hugo Casino strikes as a reliable platform, with a few elements that could be refined.

Did I Have Any Problems While Playing?

The biggest issue I experienced at Hugo Casino was the limited filtering options for slots and other games. With a library this large, scrolling through endless titles is overwhelming, and finding specific games or categories is harder than it should be.

I would appreciate a reworked filtering system that would improve the overall usability. Other than that, my gameplay was smooth, and I had no technical problems.

Do I Recommend Playing at Hugo Casino?

I recommend trying it out. The bonuses are great, and there are plenty of them. Even though the 45x wagering requirement feels a bit restricting at times, there’s no shortage of promo deals. I also like the gamification features; they’re fun and add a nice boost, such as the free spins or a cash bonus.

The game library is enormous and covers everything, from the latest slots to huge live casino lobbies and loads of instant win titles. The list of payment options is excellent as well, and everything worked smoothly during my testing. Hugo Casino is already a good option for Kiwi players, and with a few improvements, it could become a true top choice.